Free for people with Medi-Cal in California
A team of real people in your corner for housing, food, and your health.
Free with Medi-Cal. For as long as you need.
Medi-Cal members can get their own care manager — a real person who helps you find housing support, food, doctors, rides, and more. It’s a free Medi-Cal benefit. One short form, and we’ll call you.
- No cost. No bills. Ever.
- You keep your doctors & your Medi-Cal
- Se habla español
Real people, here in California
What your care manager can do
One person, on your side, for all of it.
Tap anything below to see how it works.
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Shelter referrals, housing programs, applications, and the paperwork that comes with them — we work on it with you, step by step.
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Help applying for CalFresh and finding food programs near you, so there’s food on the table while everything else gets sorted.
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Finding doctors who take your plan, booking visits, and staying on top of refills — so nothing important slips.
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Someone to talk to, and connections to counseling and treatment when you decide you’re ready — no judgment, no lectures.
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Getting you to the doctor, the pharmacy, and other important appointments — we set up the ride so all you have to do is show up.
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Medi-Cal renewals, forms, IDs, and applications. We sit with the paperwork so you don’t face it alone.
Whatever is heaviest right now — start there. Your care manager takes it from the top, one thing at a time.
Who this is for
This program was made for hard situations.
Enhanced Care Management is a Medi-Cal benefit for people going through things like the ones listed here. It exists because managing your health is nearly impossible when everything else is falling apart.
If any of this sounds like you — or someone you love — it’s worth two minutes to check. See if you qualify →
Need somewhere to sleep or food tonight? Call 211 — free, 24/7, in your language. Then send us the form, and we’ll take it from there.
- You’re homeless, or worried about losing your housing
- You end up in the ER or hospital a lot
- You’re struggling with mental health or substance use
- You’re living with serious ongoing health conditions
- You recently got out of jail, prison, or a long hospital stay
- You’re pregnant or a new parent who needs extra support
What happens next
Three steps. No waiting rooms.
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Fill out one short form
About 2 minutes. Just your name, birthday, phone number, and your Medi-Cal plan. No documents. No home address needed.
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We call you
A real person from Pair Team calls — no hold music, no phone tree — usually within 24 hours. You pick how soon. If we miss you, we’ll keep trying, and we can text, too.
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Meet your care manager
One person who knows your story and sticks with you — by phone, by text, or in person. At home, at a clinic, at a shelter, or wherever you are.
You keep your Medi-Cal, your doctors, and your other benefits. Nothing gets taken away. This adds help — and you can stop anytime.
Quick check
Do we work with your Medi-Cal plan?
We partner with these Medi-Cal health plans. Tap yours — it’s usually printed on your Medi-Cal card.
Not seeing your card anywhere? That’s okay — tap “I’m not sure” and we’ll sort it out on the call.
Who you’ll be working with
Pair Team is one of California’s largest Enhanced Care Management providers.
We’re a medical group built for Medi-Cal. Your care manager is backed by a full team — a nurse practitioner, a registered nurse, and behavioral health support — and they work with your health plan, your doctors, and local community programs so things actually get done.
The program is called Enhanced Care Management (ECM). It’s part of CalAIM, California’s effort to make Medi-Cal work better for the people carrying the most.
- Care teams across California
- Phone, text & in-person visits
- Part of your Medi-Cal — not separate insurance
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Honest answers
Questions people actually ask.
Is this really free?
Yes. Enhanced Care Management is a Medi-Cal benefit. There are no copays, no bills, and nothing to buy — ever. Medi-Cal pays Pair Team to provide this program. That’s why there is never a bill for you.
Will this change my Medi-Cal or my other benefits?
No. You keep your Medi-Cal, your doctors, and everything you get today. This adds help — it doesn’t take anything away. And you can stop anytime, no questions asked.
What if I don’t have a stable place to live?
This program was built for exactly that. You don’t need a home address to sign up, and we can meet you wherever you are — a shelter, a clinic, a friend’s place, or on the street.
Can you actually get me housing?
We can’t promise a home — no one honestly can. What we can promise: a real person who helps you apply for housing programs, pulls documents together, follows up on waitlists, and doesn’t disappear after one call.
Who will call me?
A member of the Pair Team care team. The first call usually comes within 24 hours of your form. If you miss it, we’ll keep trying. And if your phone number changes a lot, use the best one you have — a friend’s, a family member’s, or a case worker’s number works too, as long as they can get a message to you.
Can I fill this out for someone else?
Yes. Family members, friends, and case workers send us forms all the time. Put their information in the form, plus the best phone number to reach them — or you.
Is my information private?
Yes. Your information is protected by health privacy laws (HIPAA). We use it to reach you and set up your care — that’s it.
Two minutes. That’s the whole ask.
Let’s take some of this off your shoulders.
One short form. A real phone call. A whole team in your corner.